Return & Exchange Policy

    • Subject to the conditions set forth below, C&A will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within thirty (30) days of the date of the Shipment Confirmation, unless a longer period of time is specified in writing at the time of purchase, Order Confirmation, or Shipment Confirmation.
    • Refunds are made in the form of original payment. If the original form of payment is not available, please contact Customer Service.
    • If you wish to receive a refund you should send the product in the same package received by following the directions contained in this section. You will be responsible for the cost of returning the product.  If you have any doubts you can contact us through our “Contact Us” webpage or by calling us toll free at 1(800) 797-0126.
    • Please allow 1-2 billing cycles for the refund to appear on your bank statement (due to different banking institution policies). Merchandise (including merchandise credit cards) purchased in Puerto Rico or outside of the US are not returnable or exchangeable in the US. Price adjustments will not be honored for any marked-down merchandise. Garments are returnable, as long as they are not embroidered and remain in the original packaging and the hang tags remains attached. Subject to applicable law, on sale merchandise is sold “as-is”.
    • C&A reserves the right to refuse returns of any merchandise that does not meet the above return requirements in C&A’s sole discretion. This policy is in addition to and does not affect consumers’ rights under any applicable law.
    • Please include with the product being returned all original boxes, instructions, documents, and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund based on our Return and Exchange policy conditions. We will process your refund as soon as possible and in any case; within thirty (30) days of the date the returned goods have been received by us. We will refund any money received from you using the same method used to make payment if the card is available. If not, subject to any legal requirements, we will issue you merchandise credit. Merchandise credits do not expire.
    • Embroidered, monogrammed or otherwise customized products are not returnable or exchangeable.

    Returns of defective products

    • In circumstances where you consider that the product does not conform to your order, you should promptly contact your sales representative or us by telephone at 1(800) 797-0126. with details of the product and a description of the defect.
    • Upon receipt of the returned product, we will fully examine it and notify you of your right to a replacement or refund (if any) via email within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within thirty (30) days of the date we confirmed to you via email that you are entitled to a refund or replacement for the non-conforming product.
    • If any defect exists, defective products will be refunded in full, including a refund of the delivery charges (if any) and any reasonable costs incurred by you in returning the product. We will always refund any money using the method used to make payment provided the same is available. If not, we will issue merchandise credit.